Refund policy

Refund / Replacements 

Sobro products are durable, convenient appliances designed to make your life easier and more fun. While our products are long-lasting and easy to use, we are not always perfect. If you run into a problem, please contact our Customer Support team for assistance. While we cannot accept returns at this time, we are happy to help replace a defective product or issue a refund.

Our Customer Support team will be happy to assist when processing your warranty claim. Please do not hesitate to contact us for product support, warranty, and maintenance related questions directly at: 1-800-898-6970 from 7AM – 7PM PST, Monday – Friday, or by email at support@sobrodesign.com.

If troubleshooting fails to fix the problem, we are happy to replace the item or defective part.

Proof of purchase indicating the date and location of your purchase is required when seeking a replacement. We are unable to refund or replace products without proof of purchase as well as a full name, shipping address, and telephone number.